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Physio Motive's Privacy Policy 

 

Physio Motive (“we”, “our”, or “us”) is committed to protecting your privacy and handling your personal data responsibly. This Privacy Policy explains how we collect, use, store, and protect your personal information in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

 

We are registered with the Information Commissioner’s Office (ICO).
ICO Registration Number: ZA556253

 

1. Information We Collect

We may collect and process the following personal data:

  • Name, email address, phone number, and other contact details

  • Information you provide when submitting enquiries, booking appointments, or completing forms

  • Health-related information you voluntarily provide for the purpose of receiving physiotherapy treatment

  • Technical data such as IP address, browser type, and website usage data (via cookies or analytics tools)

 

2. How We Use Your Information

We use your personal data to:

  • Respond to enquiries and provide physiotherapy services

  • Manage appointments and communicate with you

  • Maintain clinical records in line with professional requirements

  • Improve our website and services

  • Comply with legal, regulatory, and professional obligations

  • Carry out marketing activities, including Facebook advertising, where consent is required

We do not sell, rent, or trade your personal data to third parties.

 

3. Lawful Basis for Processing

Under UK GDPR, we process your personal data using one or more of the following lawful bases:

  • Your consent

  • Performance of a contract (providing physiotherapy services)

  • Compliance with a legal obligation

  • Legitimate interests in operating and improving our business

Health data is processed only where necessary for treatment and in accordance with healthcare and legal requirements.

 

4. Sharing Your Information

We may share your data only when necessary with:

  • Healthcare professionals involved in your care

  • Service providers who support our business operations (such as booking systems, email providers, website hosting, or analytics services)

  • Regulatory or legal authorities where required by law

All third parties are required to keep your data secure and confidential.

 

5. Data Security

We take appropriate technical and organisational measures to protect your personal data against loss, misuse, unauthorised access, alteration, or disclosure.

 

6. Data Retention

We retain personal and health information only for as long as necessary to fulfil the purposes for which it was collected, including legal, regulatory, and professional record-keeping obligations.

 

7. Your Data Protection Rights

Under UK data protection law, you have the right to:

  • Access the personal data we hold about you

  • Request correction of inaccurate or incomplete data

  • Request erasure of your personal data, where applicable

  • Restrict or object to processing

  • Withdraw consent at any time

  • Lodge a complaint with the Information Commissioner’s Office (ICO)

 

8. Cookies

Our website uses cookies to improve user experience and analyse website traffic. You can control or disable cookies through your browser settings.

 

9. Contact Details

 

If you have any questions about this Privacy Policy or how your data is handled, please contact:

Physio Motive
Contact: Bradie Clarke
Email: info@physiomotive.co.uk
Phone: 07419 589263

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